If your product arrives damaged
Amazon's standard return policy applies. Report the issue directly from your Amazon order — replacement or refund handled end-to-end.
— Fulfilled by Amazon
Simple.
Fast.
Trusted.
Every Eyegis purchase is fulfilled through Amazon — providing a secure shopping experience, fast delivery and reliable customer support in every marketplace we serve.
01 — Why Amazon
The most trusted checkout in the world.
We chose Amazon as our official retail partner so that every Eyegis order is protected by the same standards you already know and trust.
01
Secure Checkout
Industry-leading payment security, protected by Amazon Pay.
02
Fast Delivery
Backed by Amazon's global logistics and Prime-eligible where available.
03
Easy Returns
A simple, transparent return process managed through your Amazon account.
04
Trusted Platform
Hundreds of millions of customers worldwide already trust Amazon.
02 — How Your Order Works
Six quiet steps
from click to comfort.
Step 01↓
Choose your frame
Discover the collection that fits your life.
Step 02↓
Click Buy on Amazon
One click sends you to the official Eyegis store.
Step 03↓
Secure purchase
Complete checkout with Amazon Pay.
Step 04↓
Amazon prepares your order
Your Eyegis is picked, verified and boxed.
Step 05↓
Fast delivery
Shipped to your address via Amazon logistics.
Step 06•
Enjoy your Eyegis
Wear, work, create — comfortably.
03 — Delivery
Delivered by the world's
largest logistics network.
Delivery times vary depending on your country and Amazon marketplace, and are quoted in real time at checkout.
Amazon Prime members may benefit from faster, complimentary shipping wherever Prime is available.
Every Eyegis order is dispatched from an Amazon fulfilment center and tracked end-to-end inside your Amazon account.
04 — Returns
Three scenarios,
one calm answer.
If you simply change your mind
Return within your local Amazon return window. No questions, no forms, no friction.
If you experience comfort issues
Reach out to Eyegis Customer Support — we'll help you find the right frame, fit or collection under our 60-Day Comfort Guarantee.
05 — Countries
Available in eight marketplaces.
Eyegis ships through Amazon's regional marketplaces today, with more markets on the roadmap.
United States
Canada
United Kingdom
France
Germany
Italy
Spain
Brazil
Japan · Soon
Australia · Soon
UAE · Soon
Mexico · Soon
06 — Questions
Everything else,
answered.
Still stuck? The Eyegis Care team responds within one business day.
Yes. Where Prime is available, Eyegis products are eligible for Prime shipping and returns.
All orders are tracked directly inside your Amazon account, from dispatch to delivery.
Yes — initiate an exchange or return from your Amazon order page, then reorder your preferred size.
Returns are managed by Amazon under your local marketplace's return window and process.
Amazon handles shipping and return logistics. Eyegis Care handles product, comfort and warranty questions.
Report it inside your Amazon order within the return window — replacement is typically dispatched immediately.
07 — Customer Support
Need help?
A real person is waiting.
For product, comfort or warranty questions — write to us. For shipping or refunds, open your Amazon order directly.
08 — Official Amazon Store
The official
Eyegis store.
- Verified Products
- Secure Checkout
- Fast Delivery
- Trusted Reviews
Engineered to Protect
Selective blue-light filtering
True Colors
No yellow tint
Designed to Wear
Timeless style, every day
Lab-Verified
ANSI · EN ISO · AS/NZS
ANSI · EN ISO · AS/NZS
Certified · ANSI · EN ISO · AS/NZS